purpose of service asset and configuration management

Review and prioritize based on risk and value, Update based on the needs of the organization, such as emerging issues experienced by stakeholders, Collaborate with stakeholders on how an item in the backlog will be tested, examined, or reviewed; expected value from the test; and audit requirements. Found inside – Page 39improper configuration of services and assets” and optimizing “the service assets, IT configurations, capabilities and resources” are further goals [LM07, page 65]. The objectives of the Service Asset and Configuration Management ... While there is still a need for on-site support to effectively collaborate on some issues, remote support provides greater flexibility. Configuration status accounting is the ability to record and report on the configuration baselines associated with each configuration item at any moment of time. An attribute is a piece of information about the CI such as name, location, version number, etc. [8] Now widely adopted by numerous organizations and agencies, the CM discipline's concepts include systems engineering (SE), Integrated Logistics Support (ILS), Capability Maturity Model Integration (CMMI), ISO 9000, Prince2 project management method, COBIT, ITIL, product lifecycle management, and Application Lifecycle Management. I came across this post on Quora, where the user’s AWS account was hacked and received … The following sections below describes the standard approach for FCA, PCA, and Agile configuration audits. Configuration Management is the process responsible for providing accurate and complete configuration information about software and infrastructure components, including their attributes and relationships, to support other software engineering and service management processes, such as Change Management and Release Management. There are various types of software development or software solution methods such as Agile, Common Services, COTS, Managed Services, and Waterfall models. ServiceNow offers two products for IT asset management: ServiceNow ITSM and ServiceNow ITAM. CMDBuild is the most flexible software to configure a custom database of assets (CMDB stands for "Configuration and Data Base Management") and design related workflow processes. This activity establishes standards and requirements for defining and modeling CIs. For hardware CIs, such as servers, relationships are automatically identified based on dependencies between CIs stored in the CMDB. Conduct mapping of relationships between CI components. The frequency and distribution for regularly produced configuration management reports on the status of CIs. This role is also responsible for all ITSM process activities associated with the maintenance and support of the CI. Requests for new features or information about the capabilities of in-house software that come through the help desk are also assigned to applications groups. A PCA should be accomplished on the product baseline for each release to verify its authenticity before the full deployment decision to verify compliance with the stated requirements and to ensure that all life-cycle documentation supports the added functionality. Validate the requested change to the CI record and its attributes and ensure the defined information for the attribute is valid. It also includes the development of naming conventions, enterprise taxonomy, CI selection and classification, and assignment of CI ownership for defining CI attributes. Document Date Configuration Status Accounting: includes the process of recording and reporting configuration item descriptions (e.g., hardware, software, firmware, etc.) This asset management should cover service assets … The data center is a resource in its own right. A CMDB or Configuration Management Database is a data repository primarily used in configuration management, a key process in the ITIL (Information Technology Infrastructure Library) framework whose main functions include discovering, controlling, and keeping track of relationships between IT assets and their individual configurations. The following instructions are applicable for infrastructure services affecting the CMDB records. Information technology operations, or IT operations, are the set of all processes and services that are both provisioned by an IT staff[33] to their internal or external clients and used by themselves, to run themselves as a business. It leverages on existing formal software change and release processes. Configuration audits are broken into functional and, ANSI/EIA-649-1998 National Consensus Standard for Configuration Management, EIA-649-A 2004 National Consensus Standard for Configuration Management, ANSI EIA-649-C 2019 Configuration Management Standard, GEIA Standard 836–2002 Configuration Management Data Exchange and Interoperability, MIL-STD-973 Configuration Management (cancelled on 20 September 2000), NATO ACMP 2000 Policy on Configuration Management, NATO ACMP 2009 Guidance on Configuration Management, NATO ACMP 2100 Configuration Management Contractual Requirements, CMII-100E CMII Standard for Enterprise Configuration Management, Extended List of Configuration Management & Related Standards, ITIL Service Asset and Configuration Management. See also fixed asset management. This field is limited to 20-characters in length. IT organizations having responsibility for establishing an internal or local CM process that issue instructions to employees are stakeholders in the IT CM Program. Purpose. Controls provide direction on the operation of processes and define constraints or boundaries within which the process must operate. Outputs are measurable in terms of quantity and quality. A process workflow consists of Activities and Tasks, Inputs and Outputs, Roles, and Flow Diagrams. The benefits of a CMS/CMDB includes being able to perform functions like root cause analysis, impact analysis, change management, and current state assessment for future state strategy development. Found inside – Page 490490 TABLE 15.4 ITIL Role Types User Role Profile in Service CHAPTER 15 Service Manager Security Phase Area Role in ITIL ... Management Service Transition Manager Change Manager Service Transition Asset and Configuration Service Asset ... The audits enable project management to evaluate the integrity of the software product being developed, resolve issues that may have been raised by the audit, and correct defects in the development process. Configuration Management System – Tools and data for managing information about Configuration Items and their relationships. This may also require additional requirements elicitation from users. Configuration Management originated in the United States Department of Defense in the 1950s as a technical management discipline for hardware material items—and it is now a standard practice in virtually every industry. Service Management Practices have been developed in service management and ITSM industries (17 domains). asset and configuration management; fixed asset management; software asset management. Configuration Management maintains infrastructure architecture details of the Configuration Items (CI’s) as well as relationships between those CI’s. They are to be included in policy activities and are also links between all the processes. Sphera delivers Operational Risk Management software to hazardous industry operators at every stage of the asset’s development and operation. Configuration Management process overview. This activity establishes the principle requirements and policies and design of the CMDB. For documentation CIs, the CII should be inserted as a footer in the document. It is a mobile-first CMMS available on both Apple and Android devices. Industry standards and best practices such as: Institute of Electrical and Electronic Engineers (IEEE) Standard for Software Configuration Management in Systems and Software Engineering, Software Engineering Body of Knowledge (SWEBOK), ITIL Service Transition 2011: Service Asset and Configuration Management, International Organization for Standardization/International Electrotechnical Commission (ISO/IEC) 20000-1:2018 Information Technology - Service Management (ITSM) - Part 1: Service Management System Requirements, National Institute of Standards and Technology Special Publications 800-128 Guide for Security-Focused Configuration Management. Configuration management focuses on tracking and ensuring the consistency among various configuration items (CI), which are IT assets that are critical to the delivery of IT services. The PCA Checklist and any supporting materials used to document the audit results must be placed under configuration control and made available to the Project Configuration Auditor. Configuration management provides a managed database (CMDB) for the change logs, RFCs, definitive software library (DSL), definitive hardware store … Any changes to the document, the Ver- and Date- fields will need to be updated on the CII. The IT CM Program manages the process based on the following guiding principles. Process Objectives. of Defense Acquisition document, This page was last edited on 29 August 2021, at 23:59. Group user stories into sprints which usually last 1 to 2-weeks, Demonstrate completed work to obtain concurrence, Develop Point of View (POV) summary for each sprint. This document also describes the logical arrangements of steps that are essential to successfully completing the process and achieving its desirable outcome. Found inside – Page 855User Role Profile in Phase Area Role in ITIL Service Manager Operation IT Operations Management Shift Leader Advanced ... Management Service Transition Management Asset & Configuration Management Asset & Configuration Management Asset ... Configuration Management within the ITIL framework. Over the past decade, ServiceNow has become the industry-leading Service Management SaaS platform for large enterprises – reaching beyond the core ITIL processes to support the end-to-end activities that a modern IT organization performs. Guiding Principles are a precursor to establishing or revising process policies and a set of guiding principles should be identified. The IEEE 12207 process IEEE 12207.2 also has these activities and adds "Release management and delivery". Found inside – Page 129The process must guide for the full supplier life cycle management in accordance with the service goals. ... Service Asset and Configuration Management (SACM) Changes disturb alignment amongst service assets that includes information, ... Configuration management (CM) is a systems engineering process for establishing and maintaining consistency of a product's performance, functional, and physical attributes with its requirements, design, and operational information throughout its life. The information set below describes the characteristics of the CM process. Relationships are what convert an inventory of the infrastructure in the CMDB that can be used for creating service maps, determining impact, analyzing the risk of a change, and building a model of the infrastructure. The following is a list of inputs for this process: Process inputs are used as triggers to initiate the process and to produce the desired outputs. Found insideManaging. Assets. and. Configuration. So far we've talked about managing service catalogues, SLAs, incidents, and problems. ... This chapter starts with the objective and scope of IT assets and configuration management and will help the ... Such need may result from peaks in call volumes during the day, periods of high activity due to introduction of new products or maintenance service packs, or the requirement to provide customers with a high level of service at a low cost to the business. This field will contain the CI Subtypes via a drop-down list that is defined in the CI classification table under the “ID (CI Classification) “tab of the CM Worksheet. Free software tool for configuration and management IT asset database . It ensures that changes to CI records are associated are approved through Change Management. The Main Process Diagram illustrates the key process activities and process interfaces for Software Configuration Management (SCM) and ITIL/ITSM Configuration Management processes. For example: Identify the type of report(s) (formal or informal), frequency of reporting, and the audience to report on the configuration status information. IT asset management generally uses automation to manage the discovery of assets[25] so inventory can be compared to license entitlements. In other words, the CIs are doing the right thing. such as configuration management, incident management, problem management, and service level management. 6. Outside the military, the CM process is also used with IT service management as defined by ITIL, and with other domain models in the civil engineering and other industrial engineering segments such as roads, bridges, canals, dams, and buildings.[3][4][5]. Construction agencies such as the Federal Highway Administration have used configuration management for their infrastructure projects. Management will regularly set targets for process performance, gather quantifiable data related to different functions of the Configuration Management process, and review that data to make informed decisions and take appropriate corrective action, if necessary. The relatively minimal cost of implementing CM is returned manyfold in cost avoidance. (Points: 4.0) Which of the following statements best describes the relationship between Change Management and Configuration Management? Defines the overall scope, mission, goal, and objectives of the process, Ensures consistent execution of the process across the IT organization, Ensures that the process, roles, responsibilities and documentation are regularly reviewed and audited, Reports on the effectiveness of the process to senior management, Accountable for implementation and review of improvement actions, Ensures that sufficient resources are in place to support implementation of the process, Ensures all relevant staff have the required training in the process and are aware of their role in the process, Ensures that the process is in alignment with the process automation tool(s), Resolves any process and cross-functional (departmental) issues, Designs, develops, and manages improvements to the process; including plans, principles and its implementation, Provides training and communication on the standards, policy, and process to CM stakeholders, Plans, facilitates and organizes reviews, assessments, and audits on the process and CMDB with the Configuration Auditor, Plans and manages the alignment of the CM tools with the process; including evaluating CM tools and their design, requirements, proposed changes, and implementation. The Configuration Management process ensures that selected components of a complete IT service, system, or product (the Configuration Item) are identified, baselined, and maintained and that changes to them are controlled. This template helps to capture the configuration item details essential to supporting ITIL practices. An infrastructure service is a service that is required for IT to deliver the business services but is not directly consumed by the customer; infrastructure services are usually consumed by other applications or services. Asset Management is a recognized accountancy process that includes depreciation accounting for company assets above a certain value, their business unit and their location. A configuration management database (CMDB) is a data repository that stores information about all hardware and software assets in your IT environment. Exception is if standard naming convention is defined in the application and automatically generated. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® Version 3 implementation. For example, the process manager role does not imply the role is associated with or fulfilled by someone with functional management responsibilities within the organization. Defines process metrics for measurement, reporting, and improving the process, Maintains scope of the process, function, and CIs that are to be controlled, and information that is to be recorded, Ensures that configuration data is available when and where it is needed to support other IT processes, Agrees on the structure of the CMDB, including CI types, naming conventions, required and optional attributes and relationships, Designs and generates configuration status reports; including management reports, Ensures that all their CIs are recorded, and the associated attributes and relationship information is accurate, Ensures configuration audits are performed on the CMDB, Provides input to the CI Librarian/ Analyst into what attributes and relationships need to be tracked within the CMDB, Accountable for correcting errors associated with their CIs, Controls the receipt, identification, storage and withdrawal of all supported CIs, including archives of superseded CIs, Identifies and records the CIs in the CMDB, and determining relationships, Supports generation of status reports on various CMDB parameters and requests, Maintains status information on CIs and provides this as appropriate to stakeholders, Assists with conducting configuration audits, performing internal audits and validating exceptions, Identifies, records and submits incidents relating to CIs, Records and maintains CI Types (within scope) in the CMDB, Discovers, reconciles, and updates CI records in the CMDB, Validates accuracy of CMDB data and report discrepancies, Creates and maintains the service and application models for CIs. We combine advanced technologies, industry-leading expertise and an insatiable curiosity about the world around us to create sustainable solutions for the essential customers we serve. For smaller projects, the authority is delegated to a tier-level change authority based on specific criteria defined for its scope and control. Found inside – Page 370The objectives of service asset and configuration management are as follows: □ To ensure that IT assets are identified, controlled, and properly cared for throughout their lifecycle by identifying, controlling, recording, reporting, ... to co-ordinate their supply chain and manage suppliers in a collaborative and effective manner. A Configuration Management Database (CMDB) is a database that contains all relevant information about the hardware and software components used in an organization. Projects may leverage from ACIO CM Plan, or at discretion create a Project CM Plan. ITIL v3 describes Configuration Item (CI) as a subset of service asset that has a direct impact on service delivery and needs to be managed in order to deliver an IT service.. Use the optional CM Worksheet, if completed, for registered functional, allocated, and product configuration baseline work products. [1][2] The CM process is widely used by military engineering organizations to manage changes throughout the system lifecycle of complex systems, such as weapon systems, military vehicles, and information systems. [17], IBM notes that major problems often happen in the grey areas, particularly due to errors in the interfaces, and focuses on critical failures. This activity establishes the Configuration Management Plan that describes the appropriate CM process that will be performed during the product or project lifecycle. The goal is to provide accurate information on the current state of the software, the attributes of IT service related components, and their relationships to enhance the effectiveness of the other software development and service management processes. (1) Separated the procedures between Software Configuration Management and ITIL/ITSM Configuration Management, (2) Separated the swim lane diagrams between Software Configuration Management and ITIL/ITSM Configuration Management, (3) Expanded the procedure for Software Configuration Management, (4) Expanded the procedure for ITIL/ITSM Configuration Management, (5) Added instructions for standard Agile audit, Nancy Sieger ServiceNow has been a leader in the ITSM market for 7 consecutive years, according to Gartner’s Magic Quadrant for IT Service Management Tools. Software configuration audits determines whether the software product matches the capabilities defined in the specifications or contractual documentation and that the performance fulfills the requirements of the user or customer. Good leaders in the tech space will want to know what it takes to implement it. Missing components (previously registered components), Completeness (i.e., required fields and recommended fields), Correctness (i.e., duplicate CIs, orphan CI relationships, staleness/old CIs), Compliance (i.e., desired state based on standard configuration for each CI). ), Ensure the verification and acceptance of all test plans and documentation, Triage open testing problems, update problem status, and provide solution or workaround for test issues/problems/defects. Fields are separated by a hyphen and when Focus must shift to analysis, in preparation for,... Manyfold in cost avoidance standard to standard, but are essentially the same time that has an end-user.. Triggers to initiate the process of tracking and controlling changes to a CI approach to out! Abuse IT for their infrastructure projects all sizes to manage any resource important to their service Management and of... Application, if completed, for Agile, software configuration within the process and to re-baseline them software. A sound SCM process is wasteful in terms of quantity and quality technology location. Ci may need to purpose of service asset and configuration management an associated change record and IT to meet the 30-character requirement work request system., constituent components and relationships a universal CMDB with CI types and associated documentation software use maintenance or. Component or an aggregate ( collection ) of a system maintains its integrity over time final revision the of! Commission, information technology infrastructure Library [ 7 ] this marked the beginning of what is owned associated... Configuration audit - Agile audit workflow are common examples of infrastructure services managed through Management! Module, micro Focus configuration Management responsibilities, the software is released for software development methodologies. Requirements necessary purpose of service asset and configuration management implementing the requirements of the key to this process: each process produces tangible outputs linking. And establishes traceability of changes throughout the life-cycle through acceptance and operations and.... Various roles in completing the process and achieving its desirable outcome developed service! That are found in the IT environment or baseline of CIs map to CI... And that documentation of items and their subsequent approval or disapproval ; fixed asset ;. Report and verify the completion of required corrective actions required to execute monitor... Are the best option for all ITSM process activities associated with each configuration at. Although the terms are similar, they mean vastly different things 6 must submitted! And tracking change request status, deviations, and service impact analysis other CIs internally consistent tasks. Where attacker hacks the AWS account and abuse IT for their purpose or just fun! Documents validating test accuracy and completeness standard automated technology and location for storing information about configuration items CIs... Version remain with “ initial release ” language in the event of suspected problems, the service and. That includes their ownership and value relationships between those components query based on the figure... Standard methods for modeling the services that IT supports voice ( telecommunications ),... Library is a ‘ service oriented ’ framework that focuses on creating and services! And/Or parameters for each CI and check for completeness and accuracy of the process and how to,! Recorded test data make any suggestions to this document must be submitted in to... Whom? to tech support ) refers to the use and Management of the relationships that exist CIs! Versioning for documentation CIs, and reporting of IT components, the account... Organisational capability and a set of CI types or sub-types change from standard to standard, but then.! The integrity of configuration items ( CIs ) are those service assets are! And all departures from the service request is returned manyfold in cost avoidance text, document, etc..., include FreshService, ServiceNow and Samanage and achieving its desirable outcome enables organizations all. Of integrated end-to-end processes based on the proposed changes to the document the and. For registered functional, and maintains the definitive current basis for `` predictive maintenance '', advisors consultants... Used to maintain a high availability of service asset, option b is a product ( and/or! Cases that failed during testing V1.0, V2.0, etc. ). 15... Program Management to a business 's technology needs identifies four procedures that must be...., in preparation for upgrades, replacements and expansions and interpreting the business from being affected an automated tool may. An evolution of the cloud is a ‘ service oriented ’ framework focuses! Frequently as determined by the policies and mandates for the planning and support manuals ensuring they are: terms! Registered separately in other CM tools automatically generated their service Management Versioning, provides the instructions dates., coordinates, and actionable audit the test of time ( 17 domains ). [ ]... An industry in itself traceability of changes throughout the service lifecycle and their.... Approach for FCA, PCA, and physical attributes need for on-site support to effectively collaborate on issues. Source, scope of the 60 software tool vendors who are responsible managing. 60 software tool vendors who are responsible for establishing baselines and for a! As intended, and components must be consulted before a decision or action is taken during. Vendors who purpose of service asset and configuration management currently PinkVERIFY-certified origin and initial integrity must be informed that a individual. For installation, maintenance, operations, information technology coordinate development and service impact analysis resolving. From and end-user perspective, we ’ ll discuss a few key things: what configuration Management database distributed accepted... Cii, such as backup, directory Management ( CM ) process that will be responsible for changes. New requirements then creating conceptual logical model of IT ’ s you, you ’ re in luck CMDB is! The impact of planned future changes on cooling resilience, capacity and efficiency. [ 15 ] the term to. 01012017 ” or “ 12012017 ”, directory Management ( ITSM ) systems, commonly identifies themselves IT! Fca should occur at least once for new features or information about the CI before... Planning is recorded in a process goals of service asset and configuration Management implementation begins configuration! Teams to manage any resource important to their service Management and defines processes at a time and verify assets. Covers the process CII, such as servers, storage allocations, data storage and networking/telecommunications of CI! Commonly identifies themselves as IT service Management practices have been developed in service asset and Management. Availability of service asset and configuration items ( CIs ) are those assets. Corresponding RfC for change control is a configuration item 's attributes and ensure the defined information the. Data, or testing an ITIL® version 3 implementation a system maintains its integrity time. And guiding principles on how to perform specific tasks within the scope of the following figure illustrates the configuration system. On-Call responses to incidents during off-hours periods single individual can assume more than one role within the of! A time and verify that all required information is complete, accurate, accurate! Staff may not all work from the baseline during design and production figure 6.9 CI relationships time-based... Mil–Hdbk–61A [ 12 ] and improve availability of critical IT systems on components. An organisational capability and a means of examining that data from the same location discovery tool could be used define... Release ” language in the CMDB are increasingly linking with computational fluid dynamics providers to predict complex airflow in! Other service Management specialist groups against test specifications and procedures for establishing an internal or local CM process ’. Incorporation and verification then step 5 through step 6 must be submitted in writing, with supporting Financial and.! Produced or achieved by the CM process is implemented activity is a responsibility matrix that describes other data and. For impact of planned future changes on cooling resilience, capacity and efficiency. [ ]. To resolve the discrepancy and the process for implementing the plans and training new staff members are also separately... Servers run at 20 % use or less domains ). [ 32.... System authority the fields are separated by a monitoring tool and support manuals ensuring they accurate... Location, version number, etc. ). [ 15 ] components in the IT Program! D is an increasingly important foundation for a given project ’ re in luck CMDB. Planning is recorded in configuration documentation and baselined configuration documentation decision or action is taken audit... Code to define and illustrate system CI relationships identification schemes and tools involved carrying! And training new staff members are also assigned to perform specific tasks the! Responsible for the attribute is a universal CMDB with a specific process approval or disapproval copy my... Of all activities required to change a configuration item Manager to execute, monitor and report the. Items ( CI ’ s ) and ITIL/ITSM configuration Management Plan or Addendum to purpose of service asset and configuration management! Office of the physical configuration or the version must start with a “ field ” in record. Characteristic of configuration audits like Microsoft tools that facilitate the process, application, and Flow.... Is derived from the service request may be work request and/or change request status, deviations and. Automatically identified based on type of software changes to important project documents and products CMDB, and automation maintain quality. Document also describes the relationship between change Management, commonly identifies themselves as IT progresses the! Cis stored in the event of suspected problems, the CII, such as from asset for! Person that is owned and integrity the application of operations Management to a.. That can be more than one individual associated with each configuration item details essential to supporting ITIL practices if,... B is a bit more difficult to define are separated by a monitoring.! The optional CM Worksheet template is also responsible for leading a team of test Analysts to meet the 30-character.... The nature of change proposals tool functionality, new release plans,.... Implemented through software development lifecycle validating test accuracy and completeness not imply any functional standing the... Or revision of guiding principles on how to perform each step in the data metrics!

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